Privacy Policy

This Privacy Policy explains how Rich Royal Casino collects, uses, stores and protects information when you visit the website, create an account or use our services. It also explains how you can make a privacy request and manage your marketing preferences.

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1. About this Privacy Policy

Rich Royal Casino respects the privacy of players in Australia and aims to handle personal information responsibly. This policy applies to information collected through the website, account services, customer support, payment activity and related communications. It should be read together with any other notices displayed when information is collected, such as account registration, verification or marketing preference notices.

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Personal information means information that identifies you, or that could reasonably be connected with you. The information we handle depends on how you use the website and the services available to you. You may be able to browse some parts of the website without providing identifying information, but an account and certain services require information to be supplied and checked.

By using the website, you acknowledge that information may be handled for the purposes described in this policy. Where consent is required, we will seek it in an appropriate way. You can withdraw consent to optional marketing at any time, although withdrawing consent does not affect processing that is required to operate an account, meet legal obligations, protect the platform or provide a service you have requested.

Updates to this policy

This policy may be updated when our services, information practices or legal obligations change. The latest version will be made available on the website. We encourage you to review it from time to time, particularly before continuing to use your account after an update.

2. Information we handle and how we use it

A casino website typically handles several categories of information. We collect only information that is reasonably connected with providing, securing and administering the services, or that is otherwise required for legitimate operational and legal purposes.

Account details, such as your name, date of birth, contact information, login details, account preferences and responsible gaming selections.
Identity and verification information, which may include identification documents, information used to confirm your age and identity, and records of checks completed during account registration or later reviews.
Payment and transaction records, including deposits, withdrawals, payment method information, transaction history and information needed to investigate payment issues.
Communication records, including messages sent to customer support, requests, complaints, feedback and information provided when you ask for help.
Device and technical information, such as an internet protocol address, browser type, operating system, device identifiers, connection details, general location information and website activity.
Cookie and similar technology information, including preferences, pages visited, session details and information used to understand how the website performs.

We use this information to open and manage accounts, provide requested services, process transactions, maintain account security and communicate with players. It may also be used to complete age and identity verification, conduct anti-fraud and anti-money-laundering checks, detect unusual or unauthorised activity, support responsible gambling processes and investigate disputes or technical problems.

Information may also be used to meet legal and regulatory obligations, maintain business records, enforce website terms, prevent misuse and protect the rights, safety and property of players and the platform. Where permitted, information may be used to improve website performance, understand general usage trends and develop or assess services.

Marketing messages will generally be sent only where permitted and, where required, with your consent. These messages may include information about services, website features or other relevant updates. You can opt out of optional marketing by using the unsubscribe option in a message or by contacting support using the details in the privacy requests section.

3. Cookies, sharing and protecting information

Cookies and similar technologies

Cookies are small files or similar technologies placed on your device when you use a website. Some are necessary for core functions, such as keeping an account session active, remembering security settings and helping pages load correctly. Other cookies may help remember preferences, measure website performance, understand general usage or support relevant communications.

You can manage or delete cookies through your browser settings. Your browser may also allow you to block certain cookies or notify you before one is stored. If you disable essential cookies, some account or website functions may not work correctly. Cookie settings normally apply to the browser and device on which they are changed, so you may need to update them on other devices.

When information may be shared

We may share relevant information with service providers that help operate the website and services. These providers may support payment processing, identity verification, fraud prevention, technology, hosting, security, communications, customer support, analytics or record management. They should receive only information reasonably needed for their function and are expected to handle it securely.

Information may also be disclosed where necessary to comply with a legal obligation, respond to a valid request, prevent fraud or other unlawful activity, investigate a security incident, resolve a dispute or protect a person from harm. If business operations change, information may be handled as part of a transfer or restructuring, subject to applicable privacy requirements.

Some service providers may process information in countries outside Australia. Where this occurs, reasonable steps should be taken to protect the information and require appropriate handling. The privacy protections available in another country may not always be identical to those in Australia.

Security and accuracy

Reasonable technical, administrative and organisational measures are used to protect information from unauthorised access, misuse, alteration, loss or disclosure. No online service can guarantee complete security, so players should use a strong, unique password, keep login details confidential and contact support promptly if they suspect unauthorised account activity.

We aim to keep personal information accurate and up to date. You can help by reviewing your account details and notifying us if information changes or appears incorrect.

4. Retention and your privacy rights

How long information is kept

Information is kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, customer support, security, dispute handling and business records. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of.

Closing an account does not always mean that every record can be deleted immediately. Some account, verification, payment, transaction, security and communication records must be kept for a period required by law or for other legitimate record-keeping purposes. Once the applicable requirement ends, information will be handled in line with our retention and security practices.

Making a data request

You can contact support@richroyalcasino.wtf to exercise your privacy rights or ask a question about how your information is handled. In particular, you may use this address to request:

Access to personal information held about you, together with general information about how it is being used.
Correction of information that is inaccurate, incomplete or out of date.
Deletion of your personal information where it is no longer required, or where deletion is otherwise available under applicable privacy requirements.
Withdrawal of consent to optional marketing communications.

We may need to verify your identity before completing a request, particularly where the request involves account information or identity documents. This is a security measure designed to prevent information being disclosed to the wrong person. We will respond within a reasonable time and may explain if a request cannot be completed in full, for example because information must be retained for legal, security or dispute-related reasons.

If you withdraw marketing consent, we will take reasonable steps to stop optional promotional communications. You may still receive essential service messages, account notices, security alerts, transaction updates or other communications needed to provide the services or meet our obligations.

Questions and concerns

For privacy questions, access or correction requests, deletion requests, or marketing preference changes, contact support@richroyalcasino.wtf. Please include enough information for us to understand your request, but do not send payment passwords or other unnecessary sensitive information. We may ask for further details so that we can locate the relevant account and respond securely.